A practical post-deployment optimisation checklist
Problem
Go-live is done, but adoption is low and the team is drowning in manual workarounds.
Solution
Audit in four passes: business process friction, security sprawl, reporting duplication, and integration reliability. Fix the friction first.
Most tenants go live with configuration that was designed under deadline pressure. Six months later the cost shows up as manual workarounds, shadow spreadsheets, and low adoption rather than as visible errors.
Start with business process friction: pull completion times per step and find where transactions sit longest. Removing a single unnecessary approval often does more for adoption than any amount of training.
Then audit security group sprawl, consolidate duplicate custom reports into shared, prompted versions, and put alerting on your integrations so failures surface before month end. Re-run the audit quarterly and treat it as maintenance, not a project.